Postage & packaging
UK SHIPPING
£3 standard Royal Mail shipping. I need a bit of time to get your pots packaged up (I wrap your items in black tissue paper, and the packaging is as environmentally friendly as possible). Items are posted within 2 – 3 working days of you placing your order. You’ll receive a confirmation once shipped. All items are sent via Royal Mail 2nd class as standard which takes 2 – 3 working days. If you live locally, you’re welcome to collect your items directly from me. Just choose this option when you check-out.
At Christmas and holidays, postal services’ delivery times can sometimes be longer, which unfortunately, I have no control over.
INTERNATIONAL SHIPPING
I do not post internationally at the moment, sorry.
Refunds
I hope you’ll be happy with your purchase, but if you’re not or goods are damaged or faulty, pelease contact me for a full refund within 7 days of receipt of the goods.
Unfortunately, I can’t cover the cost of returning unwanted products to me unless they’re faulty.
Please also ask for proof of postage when returning items.
I’ll process your refund within 30 days of receiving your cancellation.
Care instructions
Hand wash or dishwasher?
Hand washing is always kinder to hand-made ceramics because the harsh chemicals in dishwashers can scratch the glazes over time and they are also more likely to chip, if they knock into other items. However, putting them in the dishwasher every now and then is fine (we do), so maybe alternate between hand washing and dishwasher.
Microwaves
My pottery will probably be fine in the microwave. But, to be on the safe side, I recommend you don’t.
Thermal shock
As with all ceramics, avoid thermal shock (cracks and damage caused by rapid temperature changes). The bigger the piece, the greater the risk, so always warm teapots or large mugs with a little hot water before filling. Allow freshly-boiled water to cool a little before filling your mug and always heat food in ceramics from a cold oven. Lastly, don’t put a plate from the fridge straight into a hot oven or microwave. Or put a hot dish into a sink of water.